We accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

There is a non-refundable convenience charge of Rs.50 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable

We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Pupkart.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Pupkart.com is in no way responsible for any damage to the order while in transit to the buyer.

Rs. 50 applicable for Cash On Delivery (COD) payment method.
In India, some state governments levies the Octroi charges when the product enters the state.

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Pupkart:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order.

1. If you cancel your order before your product has shipped, we will refund the entire amount.
2. If the cancellation is after your product has shipped, you can do one of the following:
3. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
4. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

In order to get a defective item replaced, contact us at care@pupkart.com or call on +91-9910082799, within 30 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

In case you are not happy with the quality of the product or the product doesn't fit properly, you can return the product to us. We will replace the product or refund entire amount.

Please note that the product should be unused and should be sent back along with original box and invoice to:

While Pupkart strives to provide accurate product and pricing information, pricing or typographical errors may occur. Pupkart cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Pupkart shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Pupkart may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Pupkart will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Pupkart accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Pupkart dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

In order to get a defective item replaced, contact us at care@pupkart.com or call on +91-9910082799, within 30 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.